Terms of service

1.1 Parties: These Terms of Service (the “Agreement”) are entered into by Shandong Yizhou Industrial Co., Ltd. and its affiliates (the “Company”) and users of the Platform, including natural persons, legal persons and unincorporated organizations (“you” or “users”). This Agreement has contractual effect.

1.2 Supplementary provisions: This Agreement also includes related agreements, business rules and other provisions concerning the service that the Company may publish from time to time, including the Privacy Policy and Refund and After-sales Rules. Once formally published, these provisions become an integral part of this Agreement and you must also comply with them.

1.3 Amendments: The Company may amend this Agreement and individual service rules to reflect laws, regulations, regulatory requirements and changes to products and services. For changes that may significantly affect your rights and obligations, the Company will give reasonable advance notice through page announcements, in-platform notifications or the contact details you provided, unless otherwise required by law or necessary to address urgent security risks. Amendments do not apply retroactively, and general rule updates will not reduce the Company’s commitments to protect customer confidential information you submitted before the amendments. If you disagree with changes after they take effect, you may stop using the service and handle your account in accordance with this Agreement. Continued use means you accept the amended Agreement and rules.

2.1 Flexible customization (POD): Print on Demand, or printing/manufacturing on demand, is a business model in which the Platform provides blank materials, such as phone cases and clothing, and printing technology, while users provide designs. Production and shipping begin only after an actual consumer order is received.

2.2 Platform: The integrated cloud-based supply chain and business workflow system developed and operated by Shandong Yizhou Industrial Co., Ltd., including its official website, PC console, APIs, mini programs and other interfaces.

3.1 Registration eligibility: You confirm that when you complete registration or actually use the service in another way permitted by the Company, you must be a natural person, legal person or other organization with full capacity for civil rights and civil conduct. If you do not meet these eligibility requirements, you and your guardian must bear all resulting consequences.

3.2 Real-name verification: For business compliance and tax settlement purposes, after registering an account you must provide information required by the Platform and applicable laws and regulations, including a business license, the legal representative’s identification document and genuine contact details. You warrant that the information is true, accurate and complete, and must promptly update it in the console if it changes.

3.3 Account security: You are responsible for setting up and safeguarding your account. You alone must bear the legal acts and consequences arising from any use of the account, password or authorized API access keys (AppKey / AppSecret). If you discover any unauthorized use of your account, you agree to notify Platform customer service immediately so that the account can be frozen.

3.4 No account transfers: Users must not transfer, sell, lend or otherwise make their accounts available to third parties. Otherwise, the Company may reclaim the account without notice and refuse to return its balance, using it to offset potential contractual penalties.

4.1 Nature of the service: Yizhou Industrial’s core offerings are SaaS system subscriptions and supply chain processing services. This does not mean that Yizhou Industrial is responsible for your profits, losses or goodwill on third-party marketplaces, such as Taobao, Douyin or overseas independent online stores.

4.2 Use restrictions: Users are strictly prohibited from the following conduct in any business or technical interaction involving use of the Platform:

• Maliciously obtaining Platform data, product catalog images and text, or industry peers’ design assets using any add-ons, crawlers or automated scripts.
• Sending unauthorized, excessive high-frequency requests to Platform APIs that cause system outages (DDoS attacks).
• Using the Platform for production of products ordered for unlawful purposes, such as commercial fraud, illicit operations or money laundering.
• Bypassing, evading, removing, damaging or counteracting the Platform’s security mechanisms.

5.1 Platform intellectual property: Intellectual property rights in all assets on the Yizhou Industrial Platform, including web design, layout architecture, code, text, API documentation, 3D modeling source files and algorithmic models, belong to Shandong Yizhou Industrial Co., Ltd. No one may use, modify or create derivative works from them without prior written authorization.

5.2 Ownership of user materials: Ownership and intellectual property rights in original design artwork, images, text, trademarks, packaging plans and other materials you upload or submit through APIs remain with you or the relevant lawful rights holder. Uploading, saving or issuing production instructions does not transfer any rights. The Company receives only a non-exclusive, limited license to use the materials within the scope and period necessary for previews, layout, production, quality verification, delivery, after-sales services, security and statutory obligations. The Company must not transfer or sublicense the materials, except to necessary engaged service providers as specified in Article 7 of this Agreement.

5.3 Authorization warranty for user materials: Any digital assets you upload and save using the Platform, including images and text, photographs, illustrations and trademark logos, must have been lawfully created or held by you, or covered by a lawful license you have obtained for the intended use and production.

5.4 Liability for infringement: If materials you submit for printing infringe a third party’s copyright, trademark rights or other lawful rights and interests, resulting in litigation, claims or regulatory penalties, the responsible party bears the relevant liability under law. To the extent permitted by law and necessary to resolve the dispute, the Platform may suspend related orders or account functions, preserve relevant records and cooperate with investigations by competent authorities. If the Company suffers losses as a result, you must bear the corresponding compensation liability under law.

5.5 Prohibited content: Users are strictly prohibited from uploading materials containing state secrets, endangering national security, disseminating unlawful harmful information, or containing pornography, violence, incitement to crime or discriminatory content. The Platform may, in accordance with laws and regulations, block production, restrict access, preserve necessary evidence, report to competent authorities or delete unlawful content.

6.1 Irrevocable instructions: The nature of on-demand customization makes it irreversible. Once your account balance has been debited and a production batch has been created for goods that require production, the purchase contract is formed and performance begins immediately; the order status becomes “In production.” You can no longer ask the system to withdraw the instructions, cancel production, or change the product material, model or recipient information. Losses caused by errors in information you entered yourself (such as recipient details, material, model or design content) are borne by you; errors caused by the Platform are handled under this Agreement and the After-sales Policy.

6.2 Exception to seven-day no-reason returns and exchanges: Under the first item of Article twenty-five of the Consumer Rights Protection Law, we state that all printed and customized products on this Platform are special goods “made to consumers’ specifications.” Unless a product has obvious stains, damage or defects arising during manufacture (excluding damage caused by rough courier handling for reasons not attributable to the Platform), we do not accept seven-day no-reason refund requests based on subjective reasons such as “large color differences,” “I do not like it” or “the layout differs from expectations.”

6.3 Color and tolerance: We use industrial digital printing equipment of international standards. Light-emitting computer and phone screens (RGB) and physical inks (CMYK) cannot inherently match exactly, and substrates such as different types of silicone and glass absorb ink differently. Slight color differences and color casts between the product and the on-screen preview are therefore normal and are not considered “quality issues” by the Platform. Wrong colors, obvious color casts over large areas, or obviously inconsistent colors among identical products in the same order are quality issues; after-sales review assesses them by comparing photos of the product with the design file.

6.4 Settlement and top-ups: Account top-ups are advance payments. Funds transferred through lawful electronic payment channels, such as Alipay and WeChat Pay, or a corporate bank account are converted directly into available account balance for transaction deductions. For account closure and withdrawal of prepaid funds, applicable third-party payment channel fees must be deducted before the balance can be returned through the original payment method.

7.1 Customer confidential information: This includes original design artwork, layered files, high-resolution images, layout files, production files, product specifications, order quantities, sales data, cost information, store operating information, end-consumer information, technical information and other non-public information of commercial value that you submit to the Platform or that arises from use of the service, whether or not it is specifically marked “confidential.” Information that is lawfully public, becomes public without a breach of the Company’s obligations, is independently developed by the Company, or is lawfully provided by an authorized third party without confidentiality obligations is excluded.

7.2 Purpose limitations: The Company processes customer confidential information only to fulfill your orders, provide services under this Agreement, safeguard system and transaction security, handle quality or after-sales service matters, and fulfill statutory obligations. Without your prior express written consent, the Company will not sell, rent, exchange or publicly disclose the information or allow unrelated third parties to use it; use design artwork for promotional displays, case-study samples or marketing analysis, or to develop or produce competing products for itself or any third party; use the information to train, fine-tune, evaluate or improve artificial intelligence or machine learning models; or submit it to external artificial intelligence service providers. Automated layout, image processing, quality checks and production transmission strictly limited to fulfillment purposes are not subject to these restrictions.

7.3 Automated production and least privilege: Customer and production data are stored centrally in cloud databases and controlled cloud storage managed by the Company. During normal order fulfillment, production staff have no permission to view, download or export your production source artwork. The system processes it automatically according to order instructions and sends only the files and data necessary for the corresponding production task through controlled production channels. The Company will apply security measures proportionate to the risks, including authentication, role-based access levels, transmission protection, activity records, backup protection and anomaly monitoring, to prevent unauthorized access, use, copying, alteration, disclosure or loss.

7.4 Controlled exceptional access: Specially authorized personnel may access relevant information only to the minimum extent and for the shortest time genuinely necessary to address security incidents, investigate system faults, resolve quality or after-sales service disputes, respond to your express requests or fulfill statutory obligations. Such access must undergo an approval process and leave auditable records. Personnel accessing the information are bound by confidentiality obligations and must not copy, photograph, download, export or otherwise disseminate it beyond the needs of the task.

7.5 Entrusted processing of personal information: When the Company processes end-consumers’ personal information under your instructions to complete orders and shipping, processing is limited to order fulfillment. Methods include necessary collection, storage, automated processing, transmission, generation of logistics shipping labels and deletion. Information is limited to recipients’ names, contact details, addresses, ordered products and other information necessary for fulfillment, and the retention period is limited to the shortest period necessary for that purpose. The Company must not process it beyond the agreed purpose. When the service or entrusted processing ends, the information must be returned, deleted or anonymized in accordance with law and the parties’ agreement, with no separate retention. You must ensure that the personal information comes from lawful sources and that you have already fulfilled the notice, authorization or other obligations required by applicable law.

7.6 Necessary service providers: To complete payments, cloud storage and computing, production and logistics dispatch, the Company may engage relevant service providers to process corresponding information to the minimum extent necessary. You consent to the necessary engagements for these fulfillment purposes. The Company will contractually require service providers to meet confidentiality and security obligations no less protective than those in this Article and will reasonably supervise their processing. Without your consent, engaged service providers must not be allowed to process information beyond the agreed purpose or delegate processing to others, unless laws or regulations provide otherwise.

7.7 Retention and deletion: The Company retains customer confidential information only for the shortest period necessary to provide services, complete quality assurance and after-sales service handling, settle and reconcile accounts, resolve disputes and fulfill statutory obligations. Temporary files in production channels are cleared by the system after the corresponding production, quality assurance and necessary after-sales service periods end; copies are not retained long-term on production terminals. After you delete information, close your account or the parties terminate service, the Company will delete or anonymize the relevant information after necessary verification and backup rotation, except where retention is legally required or disputes remain unresolved. During retention, use is limited to the corresponding statutory or dispute-resolution purposes.

7.8 Security incident notices: If customer confidential information is or may be disclosed, altered, lost or accessed without authorization, the Company will immediately take remedial and containment measures and begin an investigation. If an initial assessment indicates a possible impact on you, the Company will explain without delay the categories of information involved, the cause, possible harm, measures already taken, steps you can take to mitigate losses and contact channels, and report to competent authorities as required by law.

7.9 Confidentiality period: The confidentiality obligations in this Article do not automatically end on completion of an order, account closure or termination of this Agreement. For information legally constituting trade secrets, the obligations continue until it becomes lawfully public without a breach of this Agreement. For personal information, protection obligations continue until lawful deletion or anonymization is complete.

7.10 Privacy Policy: Other specific personal information processing rules are supplemented by the Privacy Policy published on the Platform. If this Article conflicts with that Policy, the provisions offering greater protection for personal information and customer confidential information apply, provided they do not violate laws or regulations.

7.11 Website visit analytics: To understand website usage and improve pages and services, when visit analytics is enabled the website records visited pages, times, sources, device types and approximate regions derived from IP addresses by default, using a first-party random browser identifier for deduplication. Visits after sign-in may be linked to your customer account and shown only to administrators with the relevant permissions; anonymous records from before sign-in are not linked retroactively. We do not collect input content, design content, precise addresses or screen recordings, and IP addresses are not saved in detailed visit analytics records. Detailed visit records are retained for 90 days; daily aggregates without identity information are retained for 13 months. Browser do-not-track settings are still respected. See the website visit analytics notice in the Privacy Policy for the specific information processing rules.

8.1 Force majeure: If typhoons, earthquakes, tsunamis, floods, war, terrorism, government action or other unforeseeable, unavoidable and insurmountable objective circumstances directly prevent performance, the Company is wholly or partly exempt from the corresponding liability according to the actual impact, to the extent permitted by law. It must promptly notify you and take reasonable steps to reduce losses. Exemption for hacking, computer viruses or network failures may be claimed under law only if the Company has fulfilled security obligations proportionate to the risk and the event remained unavoidable. This clause does not waive the incident response, notification and information protection obligations in Article 7.

8.2 Related business risks: As a contract manufacturing and software service provider, we cannot control changes to Douyin, Taobao or Shopify operating policies affecting your online store. If normal Platform maintenance downtime or reasonable production order surges cause logistics delays that breach those platforms’ shipping deadlines, resulting in reduced store ranking, financial deductions or store closure, the Platform does not accept claims for these indirect losses involving third parties.

8.3 Maximum compensation: To the extent permitted by applicable law and except for the exceptions below, the Company’s aggregate compensation liability to you is capped at the total fees you actually paid for the relevant services in the three months before the event giving rise to the claim. This cap does not apply to breaches of the confidentiality, purpose limitation or data protection obligations in Article 7; other property losses caused by intentional misconduct or gross negligence; personal injury; or circumstances in which laws or regulations expressly prohibit limiting or excluding liability.

9.1 If you engage in any of the following: persistently failing to pay Platform bills, spreading false statements that damage the Platform’s goodwill, initiating fraudulent orders, or repeatedly uploading content that unlawfully infringes others’ trademarks, we may, depending on the severity, suspend API access, suspend ordering, freeze the balance related to the dispute, terminate the services and close your Platform accounts. We will notify you and explain the reasons before taking these measures; where immediate action is needed to prevent further losses, we will notify you promptly afterwards. Your account balance is an advance payment: after lawfully deducting amounts you owe and losses confirmed to be borne by you, we will refund the remainder to you.

9.2 You may also choose to request account closure. This Agreement ends after the account is successfully closed and both parties have settled all outstanding accounts. Investigations into disputes arising from infringement or breach before termination are not canceled because the service has stopped.

10.1 The effectiveness, performance, interpretation and dispute resolution of this Agreement are governed by national and local laws and regulations of the People’s Republic of China.

10.2 For all disputes arising from the performance of this Agreement or related to the Company’s service performance, the parties must first seek to resolve them through amicable negotiation. If negotiation fails, either party may bring proceedings before a People’s Court with jurisdiction over the place where Shandong Yizhou Industrial Co., Ltd. is registered or has its principal place of business.

10.3 If a court rules any provision of this Agreement wholly or partly invalid, all remaining provisions remain valid and strictly binding on both parties.